10/18/2022 Dispatch Conflict Management/Communications

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Course curriculum

    1. Welcome to Get Safe

    2. How this Course Works

    3. Meet the Instructors

    4. Dispatch as First Responders

    5. We Do It All

    6. Pre-test

    1. Live Session Instructions

    2. Zoom Session

    1. Seeing Our Humanity

    2. Inclusion Starts with "I"

    3. Making Assumptions

    4. Think Back...

    5. Challenging Assumptions

    6. Continuum of Compassion

    1. Conflict Management

    2. The Beauty of Conflict

    3. Find Your Style

    4. Do You Agree?

    5. Conflict Management in the Comm Center

    6. Difficult Coworkers

    7. Unhelpful Supervisor

    8. De-escalation Defined

    9. You Are Already De-escalating

    10. De-escalation as Conflict Management Tactic

    1. Intro to Effective Communication

    2. Importance of Effective Communication

    3. Silence

    4. Effective Communication Strategies

    5. Communication Strategies

    6. Dispatch Priming

    7. Dispatch Priming Questions

    8. What 911 Dispatchers Teach Us About Talk

    9. Quiz

    10. Effective Redirection?

    11. How Do You Handle It?

    12. Wrong Number?

    13. Prank Call or Coded Call?

    1. Fear of the Unknown

    2. Fear of the Unknown

    3. What Do Disabilities Look Like?

    4. Neurodiversity

    5. Meet Brice

    6. Get Safe's First Responder Video

    7. Autism Communication

    8. Persons with Autism and Other Disabilities

    9. What You Listen For

    10. An Ineffective Response

    11. What Would You Do?

    12. Any Better?

    13. What Would You Do

    14. That's More Like It!

    15. What Went Right

    16. Communication with Nonverbal People

    17. What To Ask

    18. Texting 911

About this course

  • $150.00

What Our Students Have to Say

5 star rating

Absolute must for all dispatchers

Dawn Paige

I loved this class and the topics and conversations were spot on to my expectations. The instructors Marci and Amanda were great and brought a lot to the tab...

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I loved this class and the topics and conversations were spot on to my expectations. The instructors Marci and Amanda were great and brought a lot to the table with their combined experiences. They made the class entertaining and I learned something new. It was a nice review to better understand how to handle conflicts in the dispatch center and over the phone. Thank you!

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